Frequently Asked Questions

Frequently Asked Questions (FAQ) - Perrogato Accessories

Welcome to the Perrogato Accesorios FAQ section! Here you will find answers to the most common questions that may arise when making a purchase on our website. If you cannot find the answer you are looking for, please do not hesitate to contact us.


  1. How do I make a purchase at Perrogato Accesorios?

Purchasing on our website is easy:

  • Browse our product categories.
  • Select the item you want and choose the quantity, size, or color as appropriate.
  • Click "Add to Cart" and when you're ready, proceed to "Checkout."
  • Enter your shipping and payment information.
  • Confirm your order and you will receive an email with the details of your purchase.

  1. What payment methods are available?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal

  1. How long does it take for my order to arrive?

Delivery time varies depending on your location and the shipping method selected:

  • Standard Shipping: 3-7 business days.
  • Express shipping: 1-3 business days.
  • Economy Shipping: 7-14 business days.

You will receive an email with shipping confirmation and a tracking number so you can monitor your order.


  1. Can I make an exchange or return?

Yes, we offer returns and exchanges. You have 30 days from receipt of the item to make a return. Shipping costs for returns are the customer's responsibility, except in cases of size or color exchanges, where we cover the cost of shipping. Please note that you must send the items back within 14 days of your request. You can see details in our exchange, return and refund policies on our website.


  1. How do I request a refund?

To request a refund, please follow these steps:

  • Please complete the return form available on our website.
  • Send the product along with the form and follow the instructions provided.
  • We will process your refund within 7 business days once we receive the item. The refund will be made through the same payment method you used for the purchase.

  1. What should I do if I received a defective or incorrect product?

We are sorry for any inconvenience this may cause. If you receive a defective or incorrect product, please contact us immediately via our email perrogatoaccesorioscontacto@gmail.com . We will help you solve the problem quickly, either by sending a replacement product or a full refund.


  1. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the courier's tracking page to check the status of your shipment in real time.


  1. Do you offer international shipping?

Yes, we ship internationally. Shipping costs and times vary depending on the destination. During the checkout process, you will be able to see the shipping options available for your country.


  1. What do I do if I forgot to apply a discount code?

If you forgot to apply a discount code, please contact us as soon as possible. If your order has not yet been processed, we can apply it manually. Unfortunately, we cannot apply discounts after the order has been completed.


  1. How can I contact you if I have more questions?

We are here to help you. You can contact us via:

Email: perroatoaccesorioscontacto@gmail.com


We hope this section has answered your questions. Thank you for trusting Perrogato Accesorios for your pets' needs!